Experience
988 Lifeline Specialist
Aug 2022 – Present
La Frontera EMPACT — Remote
- Applied compliance protocols for state and federal telecommunication regulations, ensuring 100% adherence to safety and documentation standards across all service interactions.
- Led implementation of new technical platform, developing standard operating procedures, conducting training sessions for 15+ staff members, and serving as subject matter expert during transition period.
- Maintained detailed electronic records and case documentation in compliance with HIPAA requirements, demonstrating exceptional attention to regulatory detail and data security protocols.
Patient Care Assistant
Sep 2021 – Aug 2022
Copper Springs — Gilbert, AZ
- Executed structured observation protocols and maintained continuous compliance logs, documenting facility conditions every 15 minutes to ensure regulatory adherence and program integrity.
- Coordinated with interdisciplinary teams including medical staff, administrative personnel, and program supervisors to maintain operational standards and quality assurance metrics.
- Utilized electronic health record systems for accurate data entry, report generation, and compliance tracking across multiple departments.
Behavioral Health Technician
Jun 2020 – Sep 2021
Touch Angels — Gilbert, AZ
- Conducted comprehensive audits of staff documentation to ensure compliance with state licensing requirements, identifying discrepancies and implementing corrective action procedures.
- Prepared and submitted weekly compliance reports to management, tracking metrics across multiple documentation categories and maintaining 98% accuracy rate in regulatory submissions.
- Monitored facility operations and environmental safety standards during overnight shifts, maintaining detailed incident logs and coordinating emergency response protocols when needed.
Crisis Specialist
Jun 2016 – May 2020
La Frontera EMPACT — San Tan Valley, AZ
- Performed intake assessments and eligibility determinations, navigating complex multi-agency referral systems and verifying program requirements across state and county databases.
- Developed and executed community outreach strategy in collaboration with site leadership, expanding program awareness and establishing partnerships with local government entities and service providers.
- Maintained comprehensive case documentation ensuring compliance with state regulations, grant requirements, and organizational quality standards while managing episodes of care.
Mobile Crisis Specialist
Oct 2015 – Jun 2016
Terros Health — Phoenix, AZ
- Responded to emergency service requests across the Phoenix metro area, coordinating with law enforcement, fire departments, and emergency medical services to provide rapid assessment and resource deployment.
- Utilized mobile technology and database systems for real-time documentation, GPS coordination, and secure transmission of confidential information in compliance with privacy regulations.
- Served as liaison between multiple government agencies, facilitating information sharing and coordinating service delivery in accordance with established protocols and jurisdictional requirements.
High Needs Case Manager
Jan 2014 – Jul 2015
Southwest Network — Phoenix, AZ
- Directed interdisciplinary service coordination teams, managing project timelines, resource allocation, and deliverables for complex multi-stakeholder programs serving high-need populations.
- Recognized with organizational Stewardship Award for achieving 90% same-day documentation completion rate, demonstrating exceptional time management and commitment to operational efficiency standards.
- Administered program compliance including service monitoring, service authorization tracking, and quality assurance reporting for state-contracted behavioral health services.
Technical Projects
Designed and deployed custom network router running OPNSense firewall, implementing security policies and network segmentation protocols.
Configured Linux home server environment, administering remote access, service deployment, and WAN connectivity for multiple applications.
Implemented network-wide DNS filtering solution for enhanced security and performance optimization.
Performed firmware modification and system recovery operations on Android devices, PCs and Chromebooks, including BIOS flashing and custom OS installation.
Executed hardware diagnostics and component-level repairs on phones and PCs, from battery replacement to motherboard troubleshooting.